Mar 31, 2020
Life is one big experiment. When it comes to conversations, I’ve experimented a lot and I’ve made a lot of mistakes—still do. The mistakes I’ve made in my ‘Conversation Lab’ are what have taught me the most.
While my mentors, managers and colleagues have mostly provided positive feedback—with some very...
Mar 29, 2020
On this episode of Conversations about Conversations, Paul Farber (my brother), and I discuss his new book, A Wall of Our Own (University of North Carolina Press, 2020).
I am very proud of my brother on the completion of his book. I hope you enjoy this interview.
For more information about A Wall of Our Own, visit:
Mar 25, 2020
LET’S TALK ABOUT EM-PA-THY—LET’S TALK ABOUT YOU AND ME
In this episode of Conversations about Conversations my friend and colleague, Steve Hickman, and I discuss practicing empathy as relationship managers.
Demonstrating empathy and kindness is extremely important—especially in times of heightened emotion. We...
Mar 23, 2020
LET ME BE YOU – THE POWER OF ROLE PLAY IN CONVERSATION COACHING
Although it’s hardly ever used, role play is a useful coaching tool for improving your conversations.
In this episode of Conversations about Conversations, my friend and colleague Michael Van Sant and I discuss the power of role play in conversation...
Mar 17, 2020
ARE YOU DEALING WITH ANY FEARFUL PEOPLE RIGHT NOW?
This episode of Conversations About Conversations is for anyone
who’s dealing with fearful people right now, which thanks to
COVID-19, is almost ALL of us!
A few years ago, I wrote a book on conversations to help other
relationship managers improve the way they...