Dec 12, 2023
To celebrate the 5th birthday of the book Conversations: How to Manage Your Business Relationships One Conversation at a Time, I unveiled—for the first time ever—ten more lessons from 10,000 more conversations.
WATCH the presentation YouTube: https://youtu.be/gAuc18yTayU
Conversations About Conversations...
Dec 3, 2023
Conversations: How to Manage Your Business Relationships One Conversation at a Time was launched into the world 5 years ago.
In preparation for celebrating the book’s 5th birthday, we went back to the beginning and are now pleased to share with you never before seen footage.
If you have to influence...
Nov 1, 2023
Conversation Lab — How to Disagree Effectively
If you want to learn how to get people to agree with you, this episode is for you.
In this Conversation Lab, we discussed and then practiced 4 concepts:
1. Straw Man Arguments,
2. Steel Man Arguments,
3. The Socratic Method and
4. Rapoport’s Rules
Oct 22, 2023
Being an extraordinary relationship manager means being extraordinary at using questions skillfully.
In this Conversation Lab, we introduced 14 types of calibrated questions: Leads, Assessors, Motivators, Clarifiers, Continuers, Journalist (W’s), Greasers, Hypotheticals, Sub-decisions,...
Sep 6, 2023
In this Conversation Lab, we discussed the formula for handling people who are upset. We discussed the distinction 'upset' and then we role played handling upset people with a game I created called, "That's right."
If you're committed to improving your skills in conversation leadership and management, I...