DEALING WITH UPSET

Jan 24, 2020

DEALING WITH UPSET

You fear losing your clients because they’re upset with you.

Thankfully, you don’t get a lot of practice dealing with upset clients, but because you don’t get a lot of practice, you don’t get a lot of opportunity to develop competence at it.

One of the more challenging aspects of dealing with clients who are upset is that their upset triggers your fight-flight-freeze response and so naturally you feel like you have to fight back, run away or you just simply freeze.

So, what is your plan for dealing with people when they’re upset?

Are you content to wing it knowing that by doing so you’re unintentionally creating a suboptimal result?

On this episode of Conversations About Conversations, I discuss an important part of having thriving relationships and that is being prepared to deal the inevitable conversation with someone who’s upset.
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>>>READ: Conversations: How to Manage Your Business Relationships One Conversation at a Time — Available on Amazon http://a.co/d/7Ruhapu

>>>CONTACT: [e-mail]
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Conversations About Conversations – Episode 108
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